There are some of the biggest and best lottos on offer at the Lottoland site but that is just the tip of the iceberg when it comes to what you can bet here.

You could bet on the Irish Lotto, the German Keno or really go big with some of the more famous mega prize lottos such as El Nino. But if you just fancy playing some games there is a lot to choose from there as well.

As well as scratchcards and other instant win games there are lots of old favourite slots such as Starburst, Jurassic World and Twin Spin.

New games are added to the site all the time but if you fancy a little bit more sophistication you could go for one of the traditional table games such as roulette, blackjack or poker.

Or for that real touch of glitz and glamour you could opt for the live dealer games where you can interact with the croupiers as you play.

Whether you have an iOS or Android device, you just need to download the Lottoland mobile app onto your phone or tablet and you can bet on the exact same lottos — or play the same games — that you would at home.

I asked if the account is closed will I be allowed to open a new one and she said yes so I agreed to close the account.

Then two days later I received an email from someone in their customer service team requesting a photograph of my bank card front and back now you know this is going to far because what has hacking into my account got to do with my bank details.

Anyway I sent all the information requested but to my greatest surprised the same customer advisor emailed me and said that the team decided to close my account indefinitely without the option for me to open another account and nothing was reported of their investigation.

Now where is the justification when my account was hacked into and I am being victimised because some rogue decided to hack my account. I do not see any justification in their decision to stop me from playing except that it looks and sounds like discrimination.

My account was verified when I joined and all my purchases were verified through my bankcard and no fowl play was reported on my part.

Then after a while I wrote a detailed letter to Lottoland asking them to listen to the recorded conversation between me and the Advisor on the night and review their decision but to date no reply has come from Lottoland.

And so it leaves me to conclude that this company does not value their customers and have a poor customer service and I am so so disappointed with Lottoland.

Your chance of getting any money off of scratch cards is 0. That is less than if you had bought shares in a proper company in the UK or Ireland.

I am pleased to confirm that all our Scratchcards are provided to us by reputable providers and that Lottoland do not have the tools to control the outcome.

All scratchcards we offer have published Paytables under the Info Tab, so there is full transparency for our Players.

Furthermore, the Scratchcards on the Lottoland site have been certified by the UK Gambling Commission prior to launch.

In order for us to retain our gambling licence, we have to adhere to the correct procedures for all products offered on the site. Quite a prominent lottery betting service in Europe.

They offer huge discounts, so playing can be cheaper than going to your local dealer. There are many reports of people who won big and got their account deleted.

Supposedly all scammers or people who used multiple accounts. Hard to believe this is true in every case. Unfortunately, I am unable to offer specific advice relating to your Player Account and payments on this Public Forum.

If this matter has not been resolved, please contact us using the Live Chat tab on the landing site or through support email and the matter can be addressed for you.

I shall never recommend this to anyone. They let you bet but once you win they ask to upload the ID proof. After you upload the ID your account will be blocked.

I am not putting my name or email because lottoland must have responded when I contacted their customer support.

I have been using Lottoland for a while without any problems until now. I contacted customer support asking how I could claim my money back.

I only have one account with this company. They replied that I had to prove who I was by sending them the necessary documents that they required.

This I did. They then asked me why I had closed an account one year earlier. I told them that their system would not recognise my e-mail or password.

That is why I started with a new account. I have never closed this account because they would not allow me access.

I have only used this new account because the one they say I closed would not let me use it. They then put a stop on my account saying it needed to be investigated.

This would take up to 72 Hours. They must see by my record that I have only ever used this one account.

On Wednesday I was checking to see if I had won and was told I did not take part in the draw! I would like to take this opportunity to explain the reason we ask for proof of Identity from our Players, and why if that information is not received or does not match the details registered on the Player Account, we must suspend play.

Lottoland is licensed by the Gambling Commission in the United Kingdom. To comply with our licence agreement we are required to provide proof of identity and address for every player.

For this reason we must ask our players to provide one option from the following documents in order for us to verify their accounts. Driving Licence Photo Card — front provisional licence is accepted 3.

For information relating to your particular case, please contact our Customer Service Team who will be happy to assist.

I would recommend them to anyone. I would NOT recommend this company to anyone. The syndicate bet rules were unclear at the time i placed them.

They also took ages to respond to any queries I had. Avoid this company. The lines are the amount of lines that you will be betting on the syndicate.

For example, lines — or lotto bets — in total will be placed on the next jackpot draw. If any of these numbers result in winning a prize, then the prize money is paid out to you in accordance to the numbers of shares you bought.

The shares are the number of shares that are available for this syndicate bet. In the example in the image, shares are available.

You can purchase 1, 2 or 5 shares in total for this syndicate. If you have any further questions, please contact our Customer Service Team who will be happy to assist.

I did not realise that you have to visit Gibraltar to pick up the cash if you win a jackpot via Lottoland. I have been playing various lotteries — Euromillions, Eurojackpot, MegaMillions, Powerball, Polish lottery, Swedish lottery — via Lottoland for over 2 years now.

My health is such that I cannot travel 50 miles let alone from the UK to Gibraltar to pick up a prize if I should somehow be lucky enough to win.

I hope this puts your mind at ease and you feel confident to continue to enjoy the various Lotteries we offer on our site. I am sorry you feel that you felt you did not have the results you hoped for in our demo Scratchcard section.

In order for us to retain our gambling license, we have to adhere to the correct procedures for all products offered on the site.

Please do contact our Customer Service Team if you feel you need assistance with your Player Account or an explanation of any action taken on it by Lottoland.

Lottoland does have restrictions in place due to our Gambling License and we will be happy to speak to you regarding these. I bought 3 tickets of keno worth 3 euro and i win 2 euro in two ticket after that i was trying to withdraw the money but i ask proof of verification.

The proof of address must be dated within the last 3 months. Please blank our any sensitive information before sending the image.

How would the person who is working in another country as an employer can provide this kind of doc? Lottoland are governed by strict Licensing restrictions covering the necessity to check all Players are over 18 years old.

This was the reason for the request for proof of identity. In your case, due to your proof of identity not matching the country you registered under, we must verify your address too.

The requirement for the proof of address and the bank details are to enable us to be sure there is no fraud taking place on the site, including payment fraud, money laundering or under age gambling.

Our Licenses guarantee that we have the necessary funds and procedures in place to make the payout of all wins, including Jackpots.

I registered for an account. Transferred money to this company from my bank and tried to log in to play some scratchoffs. As soon as they received my money transfer the company blocked my account and then started to ask for all kinds of personal documentation.

Why does this company need to know where i physically live to play an online game. Why take my money and then impose requirements for me to access it.

This company is a scam and companies vouching for Lottoland are not to be trusted. If they are fighting this hard to avoid giving me back my own money do you really think they will payout if you win on any of the games.

Give this company money at your own risk. Lottoland is licensed by the Gaming Commission in the United Kingdom.

To comply with our licence agreement we are required to provide proof of identity and address for every player within 72 hours of their first deposit.

This is part of Responsible Gambling and helps control underage gambling on the site. Once this verification process has been completed, you can continue to play and claim your wins without further documentation being requested.

I already sent my passport and you still block access to my account and refuse to give me my deposit back. I have to now go to the European consumer Org so they can help me get my money back from your company.

This company is beyond deceptive. At least if they spelled this out clearly, people would know what they were getting into. For most people playing the lottery, privacy is a major concern.

Will not be playing with them again. Thank you for your review. I can confirm that you can choose to remain anonymous when claiming a win. Although we ask that you partake in promotional material, your image can be amended so you can not be recognised and your personal information undisclosed.

This is as per our Terms and Conditions 4. Furthermore, the Player is obliged to receive Winnings equivalent to The Player may still choose to stay anonymous.

For transfers, Lottoland may charge the Player with the fees for the bank transfer. They blocked my account for 24 hours to allow time for my proof to be verified..

I had won and was playing my winnings back.. There is no reason for this.. I want a resolution to my complaint and my winnings..

I just recently added the app. The customer rep told me that the account would be verified within 72hrs. I just want to make sure that the app is legit and if ever I win, I could withdraw the money from the app.

Hoping to hear from you. I can confirm that it is a legal requirement that Lottoland verify all players are over 18 years old, as it is a gambling site.

Due to the very large PowerBall Jackpot, the verification process maybe taking a day or two longer than our usual timescale, due to high volumes of traffic on the site.

Please contact Customer Support at your earliest convenience and they will be happy to check your Player Account information for you and give you advice on the payment.

The Australian Customer Service can be contacted by either using the Live Chat tab on the landing site or through support.

I place a stake on lottoland. The bet was placed on 20th July at 5. It turns out a winning. Getting 7 numbers out of 8 numbers.

They told me the bet was too close to closing time. Meaning my stake for 20th July was later changed without my permission to 21st…cancelling the winning stake for 20th of July.

The bet was placed and accepted by lottoland, I have complained to customer service. Without any answers. Boxa, my husband has had the same thing happen for a Div 1 prize a fortnight ago on the Mega Millions lotto.

He has reported it to the authorities — they are currently investigating his complaint because like you we did not receive a satisfactory response from Lottoland.

As soon as I mentioned that I was slightly addicted to their games via Live Chat, they suspended my account indefinitely.

Lottoland operates as Gambling Site and it should be enjoyed by Players as a form of entertainment. Lottoland have a commitment to protect their Players and make sure that they are using the site in a responsible way.

I currently am living in Europe. As a non citizen of this country with only permanent resident status it is simpler to not have utilities etc in my name.

I leave that to family members here. I can provide proof of purchase of an apartment here, but no utilities. My bank statements are from my bank back in my home country.

I am used to North American banking and find the local banks rather unpleasant to deal with. Consequently, I do still do serious banking from my historic bank account.

One of the unpleasant aspects of local banking is the inability to open a joint account. Another is the unwillingness of local bank staff to do business in English.

Any day now I will be receiving a European D class visa which should have my address here. I wonder is this acceptable as proof of address? Terrible customer service, no integrity, started blocking emails from my registered email address and was told that was the ONLY way to send in a complaint.

After 10 email attempts over 4 days all returned I sent from another email account and it went through no problem. What an awful underhanded thing to do!

You should be ashamed Lottoland. Part of the Lotto bet price you pay goes towards the payment of this policy. This system operates in the same way on all the lotteries we offer.

What is not mentioned here is how much goes to the policy and if the risk assessment team will decide which option will the winner get, then the options are not really chosen by the winner.

So, please clarify the two points. Lydia Pedrana became the face of Lottoland Down Under when the company launched in Australia during the later half of While I do believe being able to actually participate in lottery games is better than simply betting on the outcome, I was left impressed by what Lottoland had to offer.

As far as lottery sites go , they have one of the most impressive selections of games. I also liked the fact that they deposit all winnings—regardless of amount—to player accounts; no need to travel far or appear in person!

Even better is they take player security seriously. While Lottoland could definitely use more payment methods and support options, the sheer amount of different games on offer make up for their shortcomings.

That, and the fact that payouts are guaranteed. Number one scammers in the world when I won 6. They lie like rugs. I have registered on lottoland and played.

Small price amount win also I have take a euromillion ticket. Before publishing result my account is blocked without intimation.

Many mail communication made from my side. No reply so far. I have won a small amount of money. I wanted to withdraw it, I contacted their customer care.

They asked me to email my ID. I have my name and my photo on my ID. Maryon P. Mehrfach ausgezeichnet Zufriedene Spieler sind unsere beste Referenz.

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Join us for our Christmas Bonus. Join Now. Albrecht Scheuermann: Wenn der Jackpot versichert ist. In: Hannoversche Allgemeine Zeitung , 19 August In: Börsen-Zeitung , 20 August Dynamik bei Cat Bonds lässt nach.

In: Börsen-Zeitung , 7 January Retrieved 25 January Retrieved 5 July Hamburger Abendblatt in German. Position of the national lottery providers in Germany.

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